Frequently Asked Questions
Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.
It is highly recommended that a professional cleaner is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. NCCA members have the correct training and knowledge, along with access to professional products, to ensure that a correct and safe job is carried out and the best possible results are achieved.
Yes, please visit the NCCA's emergency tips page for guidance on removing many general spots and stains shortly after they occur.
Please see the following webpage: www.ncca.co.uk/whynccamembers.php
Pricing will vary depending on many factors; the amount and type of work to be carried out, the construction and situation of the items, location of the customer, required equipment, etc. Due to the amount of variables in any given job, NCCA members are often unable to provide a quote over the phone, or without carrying out an on-site survey. It is highly recommended that a technician carry out a detailed inspection before commencing any work, to fully understand what they are dealing with and inform the customer of any potential problems.
All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. NCCA members have a recognised qualification in carpet and upholstery cleaning and have been trained on the use of all cleaning methods. They will be able to advise on the most appropriate method, or combination of methods, for your situation.
Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Professional cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.
Health and safety is of paramount importance in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. NCCA members will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.
The Association has no authority over companies outside of the membership. We obviously would not recommend employing anyone that is not an NCCA member, as we cannot confirm that they are professionally trained or fully insured.
If you have a complaint against a non-member company you can contact your local trading standards office or consumer direct.
However, if the company is illegally promoting or advertising themselves as NCCA members, or displaying the NCCA logo, we would need this to be reported to our office.